Terms & Conditions
Terms and conditions
When you sign up for an account all details collected are kept private and confidential. Your contact details will only ever be used in order to ship orders, and if necessary, to contact you regarding any orders in progress. Customer details are never passed onto any third parties.
1. Customer information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without the consent of the customer, other than for the express purpose of delivering the purchased product or service requested by the customer.
2. Private Customer information (credit cards, etc.) will not be kept on file for more than 60 days from the time of your last order.
3. At the time of signing up you may opt to receive an occasional newsletter to inform you of special offers, new items etc. This is not a weekly influx of spam type newsletter, in fact there will be hardly any! If you sign up for this then decide you no longer want it you can easily opt not to receive it by altering your settings on the My Account page.
Shipping & Returns
We are pleased to accept orders from world wide.
We accept payment by PayPal and Bank Transfer.
All items in our store are listed in EURO. If you have any questions, feel free to contact us.
Here are some common questions on international shipments:
Once done the order when will the package be shipped?
It depends on the stock status. If in stock, we ship imediatelly or latest the next day (depends on the time you placed and paid the order).
If not all the items are in stock or the delivery of the ordered parts has a delay, you will be informaed about it, and can take these actions:
- wait on all goods or divide the shipment in two parts
- take only goods on stock (refund or credit of the missing items)
- cancel the order (get full refund or full credit)
Shipping costs are calculated automatically, bafore you pay at the end of the order.
No packing charges will be added.
What Shipping Service Do You Use?
- For EU countries GLS or Post
- For others Post or TNT
Are there products that can not be shipped?
When shipping the fuel or boxes very big size, kindly contact us on firstname.lastname@example.org before making order.
Damaged Package Claims
If you have received your order, and your package was damaged in transit, please contact us.
Please keep all packaging (box, packing paper, etc.) for verification purposes.
We will most likely request the damaged product(s) be shipped back to us for verification.
TopRC.eu wants our customers to be completely satisfied with their shopping experience with us.
If for any reason you don't like or don't want something you purchased from TopRC.eu, you may return New and Unused merchandise within 14 days for a full refund, exchange, or store credit.
New and unused merchandise must be returned with their original packaging. Don't send us goods which were already used, with missing parts or damaged packing. This type of goods we will not be able to accept back.
You must contact us before you return any item to us.
Please send returned product merchandise to:
Modeltek di Noacco Zeno
Via Madonna di Strada, 34
33048 San Giovanni al Natisone (UD)